Terms of service


Terms of Service (TOS):

Effective Date: 23.12.2025

1. Acceptance of Terms

By accessing or using Soul Flare website and services, you agree to comply with these Terms of Service (“TOS”). If you do not agree, please do not use our website.

2. Products and Services

  • All products are subject to availability and we reserve the right to discontinue or modify products without notice.

  • Product images and descriptions are for illustrative purposes. Actual products may vary slightly.

  • Please note that our lashes and other products are handmade, so any individual product may be slightly different.

3. Orders

  • Placing an order constitutes an offer to purchase from us. We may accept or reject your order at our discretion.

  • We reserve the right to limit quantities or refuse service to any customer.

4. Pricing and Payment

  • All prices are listed in euros and are subject to change without notice.

  • Payments must be completed through the available checkout methods.

  • We are not responsible for any fees your bank or payment provider may charge.

5. Shipping and Delivery

  • Shipping times are estimates and not guaranteed.

  • Risk of loss or damage transfers to the customer upon delivery.

  • International orders may be subject to customs fees, taxes, or import duties, which are the responsibility of the customer.

6. Returns and Refunds

If you are a consumer under the Law on the Protection of Consumer Rights (i.e., purchasing for personal use, not professional or business purposes), you have the following rights:

  1. Right of Withdrawal:

    • You may withdraw from the purchase contract within 14 calendar days from the delivery date.

    • Products must be unused and in original packaging.

    • To exercise this right, contact us at soulflare.management@gmail.com for the withdrawal form.

  2. Defective or Incorrect Products:

    • If you receive missing, incorrect, or damaged products, notify us within 14 days of delivery.

    • Products must be returned unused. Minor signs of handling (such as one use) are acceptable.

    • Claims made after 14 days may not be accepted.

  3. Refunds:

    • Refunds are issued after we receive and inspect the returned items.

    • Shipping costs are non-refundable unless the return is due to our error.

7. Intellectual Property

  • All content, logos, and images on the website are owned by Soul Flare or licensed to us.

  • Unauthorized use of our intellectual property is prohibited.

8. Limitation of Liability

  • To the maximum extent permitted by law, Soul Flare is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our total liability for any claim is limited to the purchase price of the product in question.

9. Governing Law

These TOS are governed by the laws, without regard to its conflict of law principles.

10. Changes to TOS

We may update these Terms of Service at any time. The updated version will be posted on this page, with the effective date updated accordingly. Continued use of the website constitutes acceptance of the revised TOS.

11. Contact Us

For questions about these TOS or your rights regarding refunds, contact us at:
Email: soulflare.management@gmail.com