Shipping policy
Shipping Policy:
Effective Date: 23.12.2025
1. Processing Time
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All orders are processed within 1–3 business days.
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Orders placed on weekends or public holidays will be processed the next business day.
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Handmade products may require additional processing time.
2. Shipping Methods & Delivery Times
| Shipping Method | Estimated Delivery Time | Notes |
|---|---|---|
| Standard Shipping (Latvia) | 2–5 business days | Tracking included |
| Standard Shipping (EU) | 5–10 business days | Tracking included |
| International Shipping | 10–20 business days | Customs may delay delivery |
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Delivery times are estimated and not guaranteed.
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We are not responsible for delays caused by customs, postal services, or other third-party carriers.
3. Shipping Costs
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Shipping fees are calculated at checkout based on destination, weight, and shipping method.
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Free shipping may be offered on orders over a certain amount (if applicable).
4. Order Tracking
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Once your order is shipped, you will receive a tracking number via email.
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Use this number to track your package on the carrier’s website.
5. International Orders & Duties
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For international shipments, import duties, taxes, or customs fees may apply.
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These additional costs are the responsibility of the customer.
6. Lost or Damaged Packages
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If your package is lost or arrives damaged, contact us within 7 days of delivery.
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We will work with the carrier to resolve the issue.
7. Address Accuracy
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Please provide an accurate shipping address.
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We are not responsible for orders shipped to incorrect addresses provided by the customer.
8. Contact
For questions regarding shipping, contact us at:
Email: soulflare.management@gmail.com